What Is Important To Us
As we progress deeper into our second decade at Hawthorn Builders, we realize that we could not accomplish this great task without the strong team that we have assembled. Our hard-working group has helped us to build solid relationships with our clients and a respected reputation in our community. Our progress has taught us to operate a company that is built on strong fundamentals. This allows us to bring meaningful value to our clients while working in an environment that we can all feel good about. Although there will always be challenges, it is how we deal with those obstacles that defines us. Out of this understanding, we learned that in order to be a great company we must embody our core values; not just say them and forget about them. As a starting point, we must treat each other with respect, honesty, and sincerity. We can then exude the following fundamental principles that our company embodies…
Owning it means being accountable by taking responsibility for our actions and deliverables. We take personal ownership of the results in everything that we set out to accomplish. We are also always striving to do the right thing with humility and integrity. We realize that nobody is perfect, but we take ownership over mistakes rather than trying to find blame in others. This fundamentally allows us to build character throughout the organization.
Deliver a Great Client Experience
As honest professionals we provide a positive customer experience by remaining focused on long-term success over short-term profitability. We understand that reputation outweighs profit in every instance. In our day-to-day work, we exhibit business-like conduct on worksites, in the office and around the community. As craftsmen, we take pride in delivering an exceptionally finished home that exceeds the highest of expectations. In attempting to exceed customer hopes on quality, budget and timeline, we are able to make a remarkable impression. We hold everyone in our organization to a high performance level. This allows us to consistently out-perform the competition in approach and execution.
We believe in self-motivation and to be seekers of growth and improvement in our lives. We maintain that inner drive to produce exceptional results for both the company and as individuals. Whether it is enrolling in an extra class, learning a new skill, or taking a deep breath when things are not going our way, we know that our path is toward growth and new insights.
Make the Team Better
Simply remembering that we use “We over I” sums up what teamwork means to us. As in sports, team play overcomes raw talent if that talent is not playing together. Knowing this allows us to foster a caring workplace that encourages growth, loyalty and high productivity. By looking out for the greater good of the organization over self-interests, we provide an open and honest environment that is also natural for clients to be a part of. This communication allows us to be in a genuine partnership with our clients.
Today, we are looking toward the future to build upon what we have learned in order to further prosper for years to come. As we take great strides both personally and collectively, we must remember that we are trying to make an impact in our own lives, but also the lives of the customers we are serving in the community by exhibiting our core values.