November 3, 2015
For years, Hawthorn has placed a strong emphasis on developing and maintaining long term relationships with our customers. As we have grown and years have gone by, our family of “non-current” customers has expanded. In an effort to provide resources to meet the needs of our customers who have been in their houses for over a year, we continue to grow our home maintenance division called Hawthorn Management. Subscribers to the home maintenance program have access to our employees, subcontractors, vendors and suppliers just as they did during their project and the ensuing one-year warranty period. The program is managed by Chris Ziegler, our VP of Home Management who is experienced in all phases of residential construction and customer service. Chris is the point of contact for all home maintenance related concerns and provides a timely, hands on response to our customers’ concerns.
For the past few years, we have offered the home maintenance program to subscribers outside of our existing customer base. For an annual fee, subscribers have the same access to our network of resources as our existing customers. Rather than searching the web or calling friends for references, subscribers call us and we coordinate and oversee the resources necessary to address the task at hand. All labor and materials are billed at our costs plus an eighteen percent management fee.
We provide resources for routine repairs and preventative maintenance services as well as small projects including, but not limited to:
- Gutter cleaning
- Duct cleaning
- Roof snow removal
- Installation of ice dam prevention cables
- Winterizing of irrigation systems
- Other general repairs & services
Additional information can be found on the Hawthorn Management page on our website.